Previous incidents
Wallet API is down
Resolved Dec 29, 2022 at 6:21am UTC
Wallet API recovered.
1 previous update
Tada Insight is down
Resolved Dec 28, 2022 at 5:22am UTC
Tada Insight recovered.
3 previous updates
Tada Insight is down
Resolved Dec 26, 2022 at 5:57am UTC
Tada Insight recovered.
1 previous update
Tada Insight is down
Resolved Dec 21, 2022 at 7:45am UTC
Tada Insight recovered.
1 previous update
Tada Insight and Msite Service are down
Resolved Dec 19, 2022 at 11:47pm UTC
Tada Insight recovered.
5 previous updates
Problem accessing card detail and redemption
Resolved Dec 20, 2022 at 9:17am UTC
The team has identified the issue. There were problem with one of the load balancer not connecting to some server internally. hence the fix was deployed and after few days observation, no such issue has occurred.
3 previous updates
Tada Insight, Buyfrom.io, and 3 other services are down
Resolved Dec 16, 2022 at 1:11pm UTC
Tada Insight, Wallet Web, Buyfrom.io, and 2 other resources recovered.
6 previous updates
usetada.com is down
Resolved Dec 15, 2022 at 4:14am UTC
usetada.com recovered.
3 previous updates
Whatsapp Campaign is experiencing degradation of service
Resolved Dec 15, 2022 at 2:34am UTC
The issue has now been resolved. The root cause is with Facebook Meta has a glitch on Wed, 14 Dec 2022 and affecting most of the Whatsapp Business client.
2 previous updates
Msite Service is down
Resolved Dec 13, 2022 at 5:40pm UTC
Msite Service recovered.
5 previous updates
Queueing system error
Resolved Nov 24, 2022 at 4:17am UTC
system is all up. To prevent this issue from happening, the team is creating an alert for our queueing system so it can be dealt with immediately
2 previous updates
usetada.com is down
Resolved Nov 20, 2022 at 9:39pm UTC
usetada.com recovered.
1 previous update
Issue with sending SMS and Whatsapp
Resolved Nov 20, 2022 at 11:27am UTC
The issue happen with our Queueing system. it has now been recovered.
1 previous update
Msite Service and Delivery API are down
Resolved Nov 11, 2022 at 9:20am UTC
Msite Service and Delivery API recovered.
3 previous updates
usetada.com is down
Resolved Nov 4, 2022 at 7:49am UTC
usetada.com recovered.
1 previous update
Tada Insight is down
Resolved Nov 3, 2022 at 11:20am UTC
Tada Insight recovered.
1 previous update
Some services are down
Resolved Nov 1, 2022 at 5:03pm UTC
Msite Service went down.
usetada.com is down
Resolved Oct 27, 2022 at 6:24pm UTC
usetada.com recovered.
1 previous update
usetada.com is down
Resolved Oct 26, 2022 at 9:14am UTC
usetada.com recovered.
1 previous update
usetada.com is down
Resolved Oct 25, 2022 at 2:04pm UTC
usetada.com recovered.
1 previous update
Msite Service is down
Resolved Oct 23, 2022 at 9:46am UTC
Msite Service recovered.
3 previous updates
Msite Service is down
Resolved Oct 22, 2022 at 7:26pm UTC
Msite Service recovered.
1 previous update
Card detail issue
Resolved Oct 20, 2022 at 4:44am UTC
The issue has now been resolved. There are hotfix which causes the system was not function properly. The team identify the trouble code and deployed to production minutes ago
1 previous update
Dashboard membership list delay
Resolved Oct 19, 2022 at 1:57am UTC
Dashboard issue has been resolved
1 previous update
Dashboard membership list delay
Resolved Oct 17, 2022 at 3:01am UTC
Member list has now been synced
1 previous update
Dashboard membership list not updated
Resolved Oct 16, 2022 at 11:11am UTC
The membership data is sync
2 previous updates
Callback from Whatsapp Vendor delayed
Resolved Oct 16, 2022 at 12:15am UTC
The Whatsapp issue has been resolvedy itself. We are still investigating the issue further to understand the root cause so we can serve our user better
1 previous update
Msite Service is down
Resolved Oct 14, 2022 at 8:53pm UTC
Msite Service recovered.
1 previous update
Tada.ly is unreachable
Resolved Oct 14, 2022 at 9:06am UTC
Tada.ly service is fully restored. It will propagate to all region over this next 12 - 24 hours
1 previous update
usetada.com is down
Resolved Oct 8, 2022 at 8:51pm UTC
usetada.com recovered.
1 previous update
Campaign runner stop sending WA, SMS and Email campaign
Resolved Oct 8, 2022 at 6:56am UTC
The Campaign issue has been resolved
1 previous update