Previous incidents
usetada.com is down
Resolved Mar 21, 2023 at 11:12pm UTC
usetada.com recovered.
1 previous update
Buyfrom.io and Msite Service are down
Resolved Mar 08, 2023 at 07:09pm UTC
Msite Service recovered.
3 previous updates
Issue with redemption
Resolved Mar 07, 2023 at 05:47am UTC
Our observation is completed, There are no more issue. We are closing the ticket and will continue to look for the root cause
2 previous updates
Msite Service is down
Resolved Mar 04, 2023 at 11:52am UTC
Msite Service recovered.
1 previous update
Experiencing issue sending email
Resolved Mar 02, 2023 at 09:52am UTC
The email issue has now been resolved.
1 previous update
usetada.com is down
Resolved Feb 27, 2023 at 05:18am UTC
usetada.com recovered.
1 previous update
Msite Service is down
Resolved Feb 14, 2023 at 05:18am UTC
Msite Service recovered.
1 previous update
Msite Service is down
Resolved Feb 12, 2023 at 10:23am UTC
Msite Service recovered.
1 previous update
Buyfrom.io and Msite Service are down
Resolved Feb 11, 2023 at 11:25pm UTC
Buyfrom.io and Msite Service recovered.
3 previous updates
Wallet Web, Buyfrom.io, Inventory API, and 1 other service are down
Resolved Feb 07, 2023 at 10:55am UTC
Wallet Web recovered.
4 previous updates
Wallet web Card list unable to load
Resolved Feb 07, 2023 at 05:43am UTC
We are rolling back the hotfix deployed last night to achieve short term solution. Will still need to investigate the root cause in the long run
1 previous update
Msite Service is down
Resolved Jan 31, 2023 at 01:04am UTC
Msite Service recovered.
1 previous update
Buyfrom.io and Inventory API are down
Resolved Jan 24, 2023 at 07:04am UTC
Inventory API recovered.
3 previous updates
Inventory API is down
Resolved Jan 23, 2023 at 09:48am UTC
Inventory API recovered.
1 previous update
Connection issue to database
Resolved Jan 11, 2023 at 06:16am UTC
Status: Resolved
Summary: All our Integration API, Wallet API down due to bugs
Impact: All request through Integration API, Delivery order and Merchant link experience timeout
Trigger: A condition in the source code open a connection but fail to close it after the condition ended.
Root cause:
We had schedule release this morning at 12am - 3am. After the release all test was done and no major issue detected. But when the real traffic coming around 7am the team get alerted of login...
7 previous updates
Msite Service is down
Resolved Jan 09, 2023 at 12:01am UTC
Msite Service recovered.
1 previous update