The team has identified the issue. There were problem with one of the load balancer not connecting to some server internally. hence the fix was deployed and after few days observation, no such issue has occurred.

Timeout has not occured for the last 12 hours hence this ticket is closed.

temporary fix has been applied. We have identifed there are issue acessing lead generation endpoint. therefore we are limiting the access during card detail been shown in API and Tada Wallet. The team is still working on the root cause

There are timeout issue accessing card detail and some of the redemption endpoint. The team is working to solve the issue