Previous incidents
usetada.com is down
Resolved Feb 27, 2023 at 5:18am UTC
usetada.com recovered.
1 previous update
Msite Service is down
Resolved Feb 14, 2023 at 5:18am UTC
Msite Service recovered.
1 previous update
Msite Service is down
Resolved Feb 12, 2023 at 10:23am UTC
Msite Service recovered.
1 previous update
Buyfrom.io and Msite Service are down
Resolved Feb 11, 2023 at 11:25pm UTC
Buyfrom.io and Msite Service recovered.
3 previous updates
Buyfrom.io, Inventory API, and 1 other service are down
Resolved Feb 7, 2023 at 10:55am UTC
Wallet Web recovered.
4 previous updates
Wallet web Card list unable to load
Resolved Feb 7, 2023 at 5:43am UTC
We are rolling back the hotfix deployed last night to achieve short term solution. Will still need to investigate the root cause in the long run
1 previous update
Msite Service is down
Resolved Jan 31, 2023 at 1:04am UTC
Msite Service recovered.
1 previous update
Buyfrom.io and Inventory API are down
Resolved Jan 24, 2023 at 7:04am UTC
Inventory API recovered.
3 previous updates
Inventory API is down
Resolved Jan 23, 2023 at 9:48am UTC
Inventory API recovered.
1 previous update
Connection issue to database
Resolved Jan 11, 2023 at 6:16am UTC
Status: Resolved
Summary: All our Integration API, Wallet API down due to bugs
Impact: All request through Integration API, Delivery order and Merchant link experience timeout
Trigger: A condition in the source code open a connection but fail to close it after the condition ended.
Root cause:
We had schedule release this morning at 12am - 3am. After the release all test was done and no major issue detected. But when the real traffic coming around 7am the team get alerted of login...
7 previous updates
Msite Service is down
Resolved Jan 9, 2023 at 12:01am UTC
Msite Service recovered.
1 previous update
Wallet API is down
Resolved Dec 29, 2022 at 6:21am UTC
Wallet API recovered.
1 previous update
Tada Insight is down
Resolved Dec 28, 2022 at 5:22am UTC
Tada Insight recovered.
3 previous updates
Tada Insight is down
Resolved Dec 26, 2022 at 5:57am UTC
Tada Insight recovered.
1 previous update
Tada Insight is down
Resolved Dec 21, 2022 at 7:45am UTC
Tada Insight recovered.
1 previous update
Tada Insight and Msite Service are down
Resolved Dec 19, 2022 at 11:47pm UTC
Tada Insight recovered.
5 previous updates
Problem accessing card detail and redemption
Resolved Dec 20, 2022 at 9:17am UTC
The team has identified the issue. There were problem with one of the load balancer not connecting to some server internally. hence the fix was deployed and after few days observation, no such issue has occurred.
3 previous updates
Tada Insight, Buyfrom.io, and 3 other services are down
Resolved Dec 16, 2022 at 1:11pm UTC
Tada Insight, Wallet Web, Buyfrom.io, and 2 other resources recovered.
6 previous updates
usetada.com is down
Resolved Dec 15, 2022 at 4:14am UTC
usetada.com recovered.
3 previous updates
Whatsapp Campaign is experiencing degradation of service
Resolved Dec 15, 2022 at 2:34am UTC
The issue has now been resolved. The root cause is with Facebook Meta has a glitch on Wed, 14 Dec 2022 and affecting most of the Whatsapp Business client.
2 previous updates
Msite Service is down
Resolved Dec 13, 2022 at 5:40pm UTC
Msite Service recovered.
5 previous updates