Previous incidents
usetada.com is down
Resolved Feb 27 at 12:18pm WIB
usetada.com recovered.
1 previous update
Msite Service is down
Resolved Feb 14 at 12:18pm WIB
Msite Service recovered.
1 previous update
Msite Service is down
Resolved Feb 12 at 05:23pm WIB
Msite Service recovered.
1 previous update
Buyfrom.io and Msite Service are down
Resolved Feb 12 at 06:25am WIB
Buyfrom.io and Msite Service recovered.
3 previous updates
Wallet Web, Buyfrom.io, Inventory API, and 1 other service are down
Resolved Feb 07 at 05:55pm WIB
Wallet Web recovered.
4 previous updates
Wallet web Card list unable to load
Resolved Feb 07 at 12:43pm WIB
We are rolling back the hotfix deployed last night to achieve short term solution. Will still need to investigate the root cause in the long run
1 previous update
Msite Service is down
Resolved Jan 31 at 08:04am WIB
Msite Service recovered.
1 previous update
Buyfrom.io and Inventory API are down
Resolved Jan 24 at 02:04pm WIB
Inventory API recovered.
3 previous updates
Inventory API is down
Resolved Jan 23 at 04:48pm WIB
Inventory API recovered.
1 previous update
Connection issue to database
Resolved Jan 11 at 01:16pm WIB
Status: Resolved
Summary: All our Integration API, Wallet API down due to bugs
Impact: All request through Integration API, Delivery order and Merchant link experience timeout
Trigger: A condition in the source code open a connection but fail to close it after the condition ended.
Root cause:
We had schedule release this morning at 12am - 3am. After the release all test was done and no major issue detected. But when the real traffic coming around 7am the team get alerted of login...
7 previous updates
Msite Service is down
Resolved Jan 09 at 07:01am WIB
Msite Service recovered.
1 previous update
Wallet API is down
Resolved Dec 29 at 01:21pm WIB
Wallet API recovered.
1 previous update
Tada Insight is down
Resolved Dec 28 at 12:22pm WIB
Tada Insight recovered.
3 previous updates
Tada Insight is down
Resolved Dec 26 at 12:57pm WIB
Tada Insight recovered.
1 previous update
Tada Insight is down
Resolved Dec 21 at 02:45pm WIB
Tada Insight recovered.
1 previous update
Tada Insight and Msite Service are down
Resolved Dec 20 at 06:47am WIB
Tada Insight recovered.
5 previous updates
Problem accessing card detail and redemption
Resolved Dec 20 at 04:17pm WIB
The team has identified the issue. There were problem with one of the load balancer not connecting to some server internally. hence the fix was deployed and after few days observation, no such issue has occurred.
3 previous updates
Tada Insight, Wallet Web, Buyfrom.io, Delivery Service, Msite Service, and 3 ...
Resolved Dec 16 at 08:11pm WIB
Tada Insight, Wallet Web, Buyfrom.io, and 2 other resources recovered.
6 previous updates
usetada.com is down
Resolved Dec 15 at 11:14am WIB
usetada.com recovered.
3 previous updates
Whatsapp Campaign is experiencing degradation of service
Resolved Dec 15 at 09:34am WIB
The issue has now been resolved. The root cause is with Facebook Meta has a glitch on Wed, 14 Dec 2022 and affecting most of the Whatsapp Business client.
2 previous updates
Msite Service is down
Resolved Dec 14 at 12:40am WIB
Msite Service recovered.
5 previous updates