Previous incidents
usetada.com is down
Resolved May 25 at 03:01am WIB
usetada.com recovered.
1 previous update
usetada.com is down
Resolved May 18 at 03:52pm WIB
usetada.com recovered.
1 previous update
usetada.com is down
Resolved May 16 at 10:27pm WIB
usetada.com recovered.
1 previous update
usetada.com is down
Resolved May 15 at 12:59pm WIB
usetada.com recovered.
1 previous update
usetada.com is down
Resolved May 12 at 10:55pm WIB
usetada.com recovered.
1 previous update
usetada.com is down
Resolved May 08 at 12:32pm WIB
usetada.com recovered.
1 previous update
usetada.com is down
Resolved May 06 at 07:57am WIB
usetada.com recovered.
1 previous update
usetada.com is down
Resolved Apr 27 at 02:57am WIB
usetada.com recovered.
1 previous update
usetada.com is down
Resolved Apr 26 at 12:19am WIB
usetada.com recovered.
3 previous updates
usetada.com is down
Resolved Apr 24 at 02:58am WIB
usetada.com recovered.
1 previous update
Inventory API is down
Resolved Apr 14 at 04:15pm WIB
Inventory API recovered.
1 previous update
Loyalty database session going over the limit
Resolved Apr 05 at 10:37am WIB
Incident Report: Loyalty Endpoint Querying All Transactions and Join Tables without Filters
Date: 05 April 2023
Summary:
On 05 April 2023, a Loyalty endpoint was found to be querying all transactions and join tables without any filters due to a missing library in the Service Runner. This was caused by a failure to synchronize the library from the Service Bridge to the Service Runner during a release, as outlined in the SOP. The library in the Service Runner was updated without updating...
4 previous updates
Our replica database is 11 mins behind the primary db
Resolved Apr 03 at 05:39pm WIB
the replication issue has been resolved
1 previous update
Loyalty database CPU consistently going over 99%
Resolved Apr 03 at 04:26pm WIB
The CPU issues has been resolved
1 previous update
usetada.com is down
Resolved Mar 22 at 06:12am WIB
usetada.com recovered.
1 previous update
Buyfrom.io and Msite Service are down
Resolved Mar 09 at 02:09am WIB
Msite Service recovered.
3 previous updates
Issue with redemption
Resolved Mar 07 at 12:47pm WIB
Our observation is completed, There are no more issue. We are closing the ticket and will continue to look for the root cause
2 previous updates
Msite Service is down
Resolved Mar 04 at 06:52pm WIB
Msite Service recovered.
1 previous update
Experiencing issue sending email
Resolved Mar 02 at 04:52pm WIB
The email issue has now been resolved.
1 previous update