Previous incidents
usetada.com is down
Resolved Apr 26, 2023 at 7:57pm UTC
usetada.com recovered.
1 previous update
usetada.com is down
Resolved Apr 25, 2023 at 5:19pm UTC
usetada.com recovered.
3 previous updates
usetada.com is down
Resolved Apr 23, 2023 at 7:58pm UTC
usetada.com recovered.
1 previous update
Inventory API is down
Resolved Apr 14, 2023 at 9:15am UTC
Inventory API recovered.
1 previous update
Loyalty database session going over the limit
Resolved Apr 5, 2023 at 3:37am UTC
Incident Report: Loyalty Endpoint Querying All Transactions and Join Tables without Filters
Date: 05 April 2023
Summary:
On 05 April 2023, a Loyalty endpoint was found to be querying all transactions and join tables without any filters due to a missing library in the Service Runner. This was caused by a failure to synchronize the library from the Service Bridge to the Service Runner during a release, as outlined in the SOP. The library in the Service Runner was updated without updating...
4 previous updates
Our replica database is 11 mins behind the primary db
Resolved Apr 3, 2023 at 10:39am UTC
the replication issue has been resolved
1 previous update
Loyalty database CPU consistently going over 99%
Resolved Apr 3, 2023 at 9:26am UTC
The CPU issues has been resolved
1 previous update
usetada.com is down
Resolved Mar 21, 2023 at 11:12pm UTC
usetada.com recovered.
1 previous update
Buyfrom.io and Msite Service are down
Resolved Mar 8, 2023 at 7:09pm UTC
Msite Service recovered.
3 previous updates
Issue with redemption
Resolved Mar 7, 2023 at 5:47am UTC
Our observation is completed, There are no more issue. We are closing the ticket and will continue to look for the root cause
2 previous updates
Msite Service is down
Resolved Mar 4, 2023 at 11:52am UTC
Msite Service recovered.
1 previous update
Experiencing issue sending email
Resolved Mar 2, 2023 at 9:52am UTC
The email issue has now been resolved.
1 previous update
usetada.com is down
Resolved Feb 27, 2023 at 5:18am UTC
usetada.com recovered.
1 previous update
Msite Service is down
Resolved Feb 14, 2023 at 5:18am UTC
Msite Service recovered.
1 previous update
Msite Service is down
Resolved Feb 12, 2023 at 10:23am UTC
Msite Service recovered.
1 previous update
Buyfrom.io and Msite Service are down
Resolved Feb 11, 2023 at 11:25pm UTC
Buyfrom.io and Msite Service recovered.
3 previous updates
Buyfrom.io, Inventory API, and 1 other service are down
Resolved Feb 7, 2023 at 10:55am UTC
Wallet Web recovered.
4 previous updates
Wallet web Card list unable to load
Resolved Feb 7, 2023 at 5:43am UTC
We are rolling back the hotfix deployed last night to achieve short term solution. Will still need to investigate the root cause in the long run
1 previous update