Previous incidents
Msite Service is down
Resolved Jan 31, 2023 at 1:04am UTC
Msite Service recovered.
1 previous update
Buyfrom.io and Inventory API are down
Resolved Jan 24, 2023 at 7:04am UTC
Inventory API recovered.
3 previous updates
Inventory API is down
Resolved Jan 23, 2023 at 9:48am UTC
Inventory API recovered.
1 previous update
Connection issue to database
Resolved Jan 11, 2023 at 6:16am UTC
Status: Resolved
Summary: All our Integration API, Wallet API down due to bugs
Impact: All request through Integration API, Delivery order and Merchant link experience timeout
Trigger: A condition in the source code open a connection but fail to close it after the condition ended.
Root cause:
We had schedule release this morning at 12am - 3am. After the release all test was done and no major issue detected. But when the real traffic coming around 7am the team get alerted of login...
7 previous updates
Msite Service is down
Resolved Jan 9, 2023 at 12:01am UTC
Msite Service recovered.
1 previous update
Wallet API is down
Resolved Dec 29, 2022 at 6:21am UTC
Wallet API recovered.
1 previous update
Tada Insight is down
Resolved Dec 28, 2022 at 5:22am UTC
Tada Insight recovered.
3 previous updates
Tada Insight is down
Resolved Dec 26, 2022 at 5:57am UTC
Tada Insight recovered.
1 previous update
Tada Insight is down
Resolved Dec 21, 2022 at 7:45am UTC
Tada Insight recovered.
1 previous update
Tada Insight and Msite Service are down
Resolved Dec 19, 2022 at 11:47pm UTC
Tada Insight recovered.
5 previous updates
Problem accessing card detail and redemption
Resolved Dec 20, 2022 at 9:17am UTC
The team has identified the issue. There were problem with one of the load balancer not connecting to some server internally. hence the fix was deployed and after few days observation, no such issue has occurred.
3 previous updates
Tada Insight, Buyfrom.io, and 3 other services are down
Resolved Dec 16, 2022 at 1:11pm UTC
Tada Insight, Wallet Web, Buyfrom.io, and 2 other resources recovered.
6 previous updates
usetada.com is down
Resolved Dec 15, 2022 at 4:14am UTC
usetada.com recovered.
3 previous updates
Whatsapp Campaign is experiencing degradation of service
Resolved Dec 15, 2022 at 2:34am UTC
The issue has now been resolved. The root cause is with Facebook Meta has a glitch on Wed, 14 Dec 2022 and affecting most of the Whatsapp Business client.
2 previous updates
Msite Service is down
Resolved Dec 13, 2022 at 5:40pm UTC
Msite Service recovered.
5 previous updates
Queueing system error
Resolved Nov 24, 2022 at 4:17am UTC
system is all up. To prevent this issue from happening, the team is creating an alert for our queueing system so it can be dealt with immediately
2 previous updates
usetada.com is down
Resolved Nov 20, 2022 at 9:39pm UTC
usetada.com recovered.
1 previous update
Issue with sending SMS and Whatsapp
Resolved Nov 20, 2022 at 11:27am UTC
The issue happen with our Queueing system. it has now been recovered.
1 previous update
Msite Service and Delivery API are down
Resolved Nov 11, 2022 at 9:20am UTC
Msite Service and Delivery API recovered.
3 previous updates
usetada.com is down
Resolved Nov 4, 2022 at 7:49am UTC
usetada.com recovered.
1 previous update
Tada Insight is down
Resolved Nov 3, 2022 at 11:20am UTC
Tada Insight recovered.
1 previous update
Some services are down
Resolved Nov 1, 2022 at 5:03pm UTC
Msite Service went down.