Previous incidents

July 2023
Jul 31, 2023
1 incident

usetada.com is down

Downtime

Resolved Jul 31 at 09:12pm WIB

usetada.com recovered.

1 previous update

Jul 27, 2023
1 incident

Msite Service is down

Downtime

Resolved Jul 27 at 05:28pm WIB

Msite Service recovered.

3 previous updates

Jul 25, 2023
1 incident

usetada.com and Msite Service are down

Downtime

Resolved Jul 26 at 07:04am WIB

usetada.com recovered.

3 previous updates

Jul 19, 2023
2 incidents

Msite Service is down

Downtime

Resolved Jul 19 at 06:12pm WIB

Msite Service recovered.

3 previous updates

usetada.com is down

Downtime

Resolved Jul 19 at 06:24am WIB

usetada.com recovered.

1 previous update

Jul 11, 2023
1 incident

usetada.com is down

Downtime

Resolved Jul 11 at 10:01am WIB

usetada.com recovered.

3 previous updates

Jul 09, 2023
2 incidents

DNS resolution problem

Degraded

Resolved Jul 09 at 02:12pm WIB

The team already fix the issue, and our services status are stabilizing.

2 previous updates

usetada.com is down

Downtime

Resolved Jul 09 at 10:05am WIB

usetada.com recovered.

1 previous update

June 2023
Jun 24, 2023
1 incident

usetada.com is down

Downtime

Resolved Jun 24 at 07:21pm WIB

usetada.com recovered.

1 previous update

Jun 19, 2023
2 incidents

Msite Service and Wallet API are down

Downtime

Resolved Jun 19 at 08:55am WIB

Wallet API recovered.

5 previous updates

Unable to login

Downtime

Resolved Jun 19 at 07:48am WIB

the storage issue has been resolved.
The database autoscale fail due to limit imposed. The limit has now been increased.

2 previous updates

Jun 16, 2023
1 incident

usetada.com is down

Downtime

Resolved Jun 16 at 11:32pm WIB

usetada.com recovered.

5 previous updates

Jun 14, 2023
1 incident

Buyfrom.io is down

Downtime

Resolved Jun 14 at 10:47pm WIB

Buyfrom.io recovered.

1 previous update

Jun 13, 2023
2 incidents

Issue with redemption

Downtime

Resolved Jun 20 at 08:48am WIB

Postmortem Analysis:

Our Redis server encountered numerous persistent, unowned connections. As these connections lacked identifiable owners, they were unable to be terminated, which consequently hindered incoming connections to the server. This unexpected influx resulted in a high CPU and memory load on the server.

The resolution to this issue necessitated terminating these persistent connections. Given the unresponsiveness of the Redis server, we chose to accomplish this by rebooting t...

3 previous updates

Elasticsearch server is down

Degraded

Resolved Jun 13 at 10:17am WIB

Postmortem:
Our elasticsearch server instance have the JVM setting for memory used set to 10GB. The instance is using EC2 spot instance and managed with https://spot.io for better cost optimization.
We configured the ES instance within spot.io in such a way that we can use a variety of EC2 spot instance types, depending on which type have the best value at that time.
But the problem is some of the configured instance types doesn't have the memory capacity required for the JVM setting abo...

2 previous updates

Jun 10, 2023
1 incident

usetada.com is down

Downtime

Resolved Jun 10 at 11:34am WIB

usetada.com recovered.

1 previous update

May 2023
May 25, 2023
1 incident

usetada.com is down

Downtime

Resolved May 25 at 03:01am WIB

usetada.com recovered.

1 previous update

May 18, 2023
1 incident

usetada.com is down

Downtime

Resolved May 18 at 03:52pm WIB

usetada.com recovered.

1 previous update

May 16, 2023
1 incident

usetada.com is down

Downtime

Resolved May 16 at 10:27pm WIB

usetada.com recovered.

1 previous update

May 15, 2023
1 incident

usetada.com is down

Downtime

Resolved May 15 at 12:59pm WIB

usetada.com recovered.

1 previous update

May 12, 2023
1 incident

usetada.com is down

Downtime

Resolved May 12 at 10:55pm WIB

usetada.com recovered.

1 previous update

May 08, 2023
1 incident

usetada.com is down

Downtime

Resolved May 08 at 12:32pm WIB

usetada.com recovered.

1 previous update

May 06, 2023
1 incident

usetada.com is down

Downtime

Resolved May 06 at 07:57am WIB

usetada.com recovered.

1 previous update