Back to overview
Degraded

Issue with our Database

Mar 15, 2024 at 02:37am UTC
Affected services
api.gift.id
Tada Insight
Wallet Web
Buyfrom.io
Delivery Service
Msite Service
Web Catalog Interface
Tada Partner Web
Tada Insight API
Backoffice API
Delivery API
Inventory API
Order API
Payment API
Vendor API
Processor API
EGift API
Loyalty API
Wallet API

Resolved
Mar 15, 2024 at 08:59am UTC

The network connection issue has been resolved. The team identified the issue occur on one of our Kubernetes node. The node was replaced with new instance.

Updated
Mar 15, 2024 at 08:45am UTC

Only Backoffice API is affected at the moment. Dashboard insight connection has been restored

Updated
Mar 15, 2024 at 08:19am UTC

We are seeing the issue now has been resolved on most of the services. The only issue we have is login to our backoffice system. The team is working to resolve the issue

Updated
Mar 15, 2024 at 03:36am UTC

Dear All,

Our team is still working on the issue, this issue is priority and all team are working to resolve it

Updated
Mar 15, 2024 at 02:42am UTC

Update: We are seeing this as infrastructure wise issue where the network connection cannot be established between servers. The team is working to solve the issue

Created
Mar 15, 2024 at 02:37am UTC

One of our cache database is experiencing connection issue, the team is working on the issue